Thank you for continuing to call Peak Experiences Home

Short answer: You can’t. It’s a website.

Longer answer: You can navigate to Peak Experience’s Climber App login page through your preferred web browser on your device.

After filling out our Assumption of Risks waiver, you’ll automatically have an account! Use the phone number or email associated with your account and it will prompt a two-factor authentication email or text to be sent to the contact method of your choice with a code to log in. No user names or passwords necessary!

The Peak Customer Portal gives you the ability to perform a large array of actions that you would normally request from Peak Staff! You can purchase and manage memberships, browse our event catalog and book classes/events, see your purchase history, update payment methods and much more!

Only the “owner” of a membership (the person whose account the membership is billed to) can manage a membership in the Peak Customer Portal. Individual memberships that have a different owner than active member and Household memberships will denote the owner of the membership in the Peak Customer Portal.

There are some actions that are restricted and require action by Peak Staff.

If you’re having issue with managing your membership, you can call either Peak Experiences location during operating hours to have one of our staff assist you.

Our household memberships are structured to provide a discounted monthly price per member in order to lessen the financial burden on the head(s) of a household that are paying for the memberships of multiple other people/dependents living at the same residence. Sometimes, you’ll see other gyms refer to this as a “family membership.” For this reason, we limit the maximum number of adult active members on a household membership to two (2). Once there are two adult active members on a household membership, any additional member added must be under 18 years old.

We realize that families and households are all unique, so we are more than willing to discuss possible solutions and exemptions if your situation warrants it! You can contact Ryan, our Director of Engagement, with any questions.

The quickest and easiest way to have your question answered is by calling either of our locations during operating hours!

Richmond - (804) 655-2628

• Mon - Fri: 6am - 11pm

• Sat - Sun:  10am - 8pm

Midlothian - (804) 897-6800

• Mon - Fri: 9am - 9pm

• Sat - Sun:  10am - 8pm

Otherwise, please reach out to Ryan, our Director of Engagement, with any questions!